Delivery, Breakage and Out of Stock Items

Delivery, Breakage and Out of Stock Items main image Delivery, Breakage and Out of Stock Items image

Delivery and Breakage

  • When we pack your products, we make sure that all products are carefully wrapped and securely packed in a sealed Express Postal bag. 
  • We ship via Express Australian Post.
  • When you receive your products damaged , the damage happened during transit.  The damage to your products wasn't caused by DermaplanePro Australia.  We will not be held accountable for this.  We can't control what happens to your products during shipment. 
  • Claim damage goods via the AUSPOST.COM.AU/receiving/delayed-lost-or-damage-items/compensation website.

https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

https://www.accc.gov.au/consumers/sales-delivery/non-delivery-of-products-services

https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation

Out of stock items

  • do not buy out of stock items
  • we will not ship your order, if you bought an out of stock item
  • we will wait until all out of stock items are back in stock before we ship your order
  • if you want us to send a part of your order, you will pay an additional shipping and GST fee.
  • it is your responsibility to contact us via phone to organise shipment for you, if you want us to send part of your order.
  • we will not be held accountable for your mistakes

If you need more information, please send us an email to:  dermaplaneproaus@outlook.com